Shipping policy
The shipment of your package
Packages are generally shipped within 2 days of receiving payment and are sent via GLS, BRT, and UPS with tracking and delivery without a signature. If you prefer a delivery with UPS Extra requiring a signature, an additional charge will apply, so please contact us before choosing this method. For any type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling, packaging, and postage fees. Handling costs are fixed, while transportation costs vary depending on the total weight of the shipment. We recommend grouping your items into a single order. We are unable to group two separate orders placed separately, so shipping fees will be charged for each of them. Your package will be shipped at your own risk, but special care is given to fragile items.
The boxes are sufficiently large, and your items are well-protected.
The CUSTOMER, during the completion of the order, has the option to choose between the following two delivery methods:
Home delivery via the courier chosen by the SELLER;
Delivery is understood to be at street level of the address provided by us. Any damaged items must be reported to A. Poggi within 7 days of receiving the goods. Breakages must be documented with photographs. Since the claim is subject to inspection, the internal and external packaging must be kept for inspection by the courier.
In-store pickup
Through the “In-store pickup” delivery method, the CUSTOMER will pick up the purchased product at no additional cost at our store in Via Calzaiuoli, 103R, Florence. The pickup at the store by the CUSTOMER must be done within 10 days from the time the SELLER sends the availability confirmation for pickup in the store.
If the CUSTOMER is unable to collect the item, they may delegate, in writing, someone they authorize to pick it up, specifying the delegate's first name, last name, date, and place of birth, as well as the delegate's identification number, who will be required to sign for the pickup of the item.
In the case of home delivery via courier, shipping costs will be visible to the CUSTOMER in the Cart before confirming the order and in the order summary page. Products will be shipped to the delivery address provided by the CUSTOMER during the order process. The participation in the preparation and shipping costs of the Order is understood to include VAT. The CUSTOMER will be notified of the shipment via email. The CUSTOMER has the option to choose the delivery location. If the CUSTOMER is not present at the time of delivery to the specified address, a delivery notice will be left in their mailbox. The CUSTOMER may agree with the courier on a second delivery attempt. Delivery is understood to be at street level of the address provided.
If this term is exceeded, the package will be returned to the SELLER. The Customer Service will contact the CUSTOMER for a potential new shipment, and if there is no response within 30 days, the order will be refunded excluding the shipping costs borne by the CUSTOMER at the time of order confirmation. In the case of free shipping, the SELLER reserves the right to recover these costs.
The SELLER will make every effort to deliver the products to the CUSTOMER as soon as possible. The maximum delivery time is thirty working days from the order date, unless different instructions are provided to the CUSTOMER before the final confirmation of the order. In this case, the SELLER will indicate the different delivery time to the CUSTOMER.
Simultaneously with the shipment of the package containing the ordered items, the SELLER will send an email to the CUSTOMER at the address provided in the order form, containing a tracking number to track the shipment and a link for delivery tracking.
In case of issues or delays in delivery exceeding 10 working days after the date indicated in the order confirmation email, the CUSTOMER is required to report it to the SELLER by contacting Customer Service at the email address: shop@apoggi.com.
The CUSTOMER will be informed via email of a potential partial delivery of an order. A subsequent email will inform the CUSTOMER of the delivery of the remaining products or services requested.
Each delivery is considered completed when the product or service is made available to the CUSTOMER by the carrier. Delivery can be verified through the tracking link sent to the CUSTOMER via email, at the time of shipment.
Without prejudice to the right of withdrawal recognized to the CUSTOMER under Article 7, it is the CUSTOMER’s responsibility to check the shipment upon arrival and to make all necessary reservations and claims that they consider justified, as well as refuse the package if they find that it may have been opened or if the package shows visible signs of deterioration. Such claims must be indicated on the delivery note and communicated to customer service by email at shop@apoggi.com by 24:00 of the next working day following the delivery of the order. Customer Service will then initiate an investigation with the courier or the transporter. The CUSTOMER will receive an email informing them that an investigation has been opened.
The package ready for shipment is sent via the courier chosen by the SELLER.
The CUSTOMER is informed of the shipment through an email containing the products and the package reference number, which allows them to track the shipment status via the provided link or by contacting Customer Service at the number 055 211719 from Monday to Friday, from 9 a.m. to 6 p.m.
The CUSTOMER also has the option to track the shipment status on the website of the chosen courier, which will be communicated to the CUSTOMER.
The SELLER will not ship any orders addressed to a P.O. box nor accept any orders in which it is not possible to identify the person who placed the order, the recipient of the ordered products, or the delivery address.