Terms of service

Index

Premises 1 - Scope of Application and Definitions 2 - Account Creation and Use 3 - Purchase Procedure and Contract Conclusion 4 - Product Availability and Representation 5 - Price, Shipping Costs, and Payment Methods 6 - Accounting Documentation 7 - Delivery Methods 8 - Product Delivery Limitations 9 - Right of Withdrawal and Return 10 - Defects and Legal Warranty of Conformity 11 - Liability Limitations 12 - Modification of the General Terms and Conditions of Sale 13 - Replacement Clause and Miscellaneous 14 - Personal Data Protection 15 - Applicable Law and Competent Court 16 - Website Content and Intellectual Property Rights 17 - Contacts

Premises

These general terms and conditions of sale (hereinafter also "GTC") govern the purchase, via telematic means, of products presented on the website www.apoggi.com, owned by Armando Poggi S.r.l., headquartered at Via Calzaiuoli 103/R, 50122 Florence, Tax Code and VAT number 05041660480, registered in the Florence Business Register under no. 514037.

These GTC form an integral and essential part of any purchase contract for products, and placing an order implies the Customer's acceptance of these terms. The GTC can be viewed and downloaded at any time on the website www.apoggi.com, and the Seller recommends that the Customer save or print them when submitting the purchase order.

The Seller may modify or supplement these General Terms and Conditions of Sale at any time, effective from their publication on the Website. In any case, the Customer will be bound exclusively by the GTC in force at the time of purchase.

It is specified that the provisions of the GTC referring to consumers (as defined below) will apply exclusively to subjects falling under the respective definition according to current regulations. Consumers will benefit, in particular, from all protections provided in the case of distance contracts under Title III, Section II, of Legislative Decree 6 September 2005, no. 206 ("Consumer Code"), as well as from all additional protections provided for consumers by the Consumer Code and any other applicable law.

The right of withdrawal in favor of consumers is governed by the following provisions.

The customer service of Armando Poggi S.r.l. is available for information, complaints, and disputes at the following email address: shop@apoggi.com.

Armando Poggi S.r.l. is also available by phone to provide customers with any clarification or information regarding the content of the GTC, the contract, and its regulations, as well as any complaints.

1. Scope of Application and Definitions

These provisions apply to all orders related to the purchase of products submitted to Armando Poggi S.r.l. through the website www.apoggi.com. The information contained in these General Terms and Conditions of Sale and the details on the Website do not constitute a public offer under Article 1336 of the Italian Civil Code but merely an invitation for the Customer to submit a contractual proposal for the selected product. The Seller retains full discretion over whether to accept any proposals submitted.

No contract will exist between the Seller and the Customer regarding any product until the Seller formally and explicitly accepts the purchase. Order acceptance will be communicated to the Customer by sending a confirmation email. The Seller's obligation to deliver the purchased goods arises only upon receipt of the payment.

Products on the Website are offered for sale exclusively to individuals who are at least eighteen years old.

If a Customer wishes to make purchases on behalf of a legal entity and requires an invoice, they must select the appropriate option at checkout.

The resale, rental, or transfer of products purchased from the Website for any commercial or professional purpose is expressly prohibited.

Within these GTC, the following definitions apply, with the understanding that singular terms may also be understood in the plural and vice versa:

• "General Terms": These general terms and conditions of sale and any future versions published in the online store.

• "Consumer": Any natural person placing an order for purposes unrelated to their business, trade, craft, or profession.

• "Customer" or "User": Any entity (natural or legal person) purchasing one or more products through the online store, accepting the General Terms.

• "Seller": Armando Poggi S.r.l.

• "Parties": Jointly refers to Armando Poggi S.r.l. and the Customers.

• "Contract": Any agreement between Armando Poggi S.r.l. and a Customer regarding the purchase of one or more products by the latter.

• "Order": Any proposal regarding the purchase of one or more products or services made by the Customer to Armando Poggi S.r.l.

2. Account Creation and Use

The Customer may register on the Website and create their personal account (hereinafter "Account") to facilitate the purchase process, track orders, and store and update certain personal information (e.g., identification data and purchase history) necessary or useful for making purchases. By creating an Account, the Customer accepts the terms of use of the "Create Account" service outlined in this section of the General Terms. If the Customer does not agree with these terms of use, they are requested not to proceed with account creation.

The details of each order will be stored by www.apoggi.com in its systems. To preserve the confidentiality of this information, access will only be granted to the Customer after authentication in the reserved area of the site using login credentials assigned upon registration. In this reserved area, the Customer can view past contracts, pending orders, and newly placed orders, as well as update and save their contact information, bank details, and newsletter subscription preferences.

The Customer agrees to keep their login credentials confidential and not to share them with third parties. Registration on the Website is free. Login credentials must be used exclusively by the User and cannot be transferred to third parties. Users must promptly inform Armando Poggi S.r.l. in case of suspected unauthorized use.

3. Purchase Procedure and Conclusion of the Contract Each product selected by the User on the website can be viewed on a dedicated webpage that includes the model, color, material, dimensions, and photographic images, along with its unit price (including VAT).

By selecting the items of interest, the Customer adds them to the cart, where a brief summary description of the selected products is displayed, along with a photographic image to provide an adequate representation of the products.

The Customer is required to check the accuracy of the cart's contents before confirming the order.

By clicking the "Complete Order" button, the Customer confirms and submits the order—constituting a purchase proposal from the Customer to the Seller—and makes the payment using the previously selected method. By clicking the "Complete Order" button, the Customer declares full and unconditional acceptance of these General Terms and Conditions of Sale.

Upon receipt of the Order from the Customer and its acceptance by the Seller, the Customer will receive an order confirmation email at the address provided in the online order form. This email will include a summary of the main contractual conditions and a link to the page containing the full version of the General Terms and Conditions of Sale, which have already been accepted.

From the moment the confirmation email is sent, the order can no longer be modified or canceled by the Customer.

Upon order submission, the Seller will verify the transmitted data and payment completion. The order will only be processed following a positive outcome of this verification.

The Seller reserves the right to refuse purchase orders from a Customer deemed unsuitable to fulfill obligations.

The processed purchase order will be stored in the Customer's reserved area, accessible on the Seller's website. The Customer will always have the ability to stay updated and track the status of their order.

An invoice, receipt, or equivalent document for each order will be available online in the "My Account" section on the same day of payment. In case of total order cancellation by the Customer, the Seller will issue a credit note and/or an equivalent document, which will also be inserted into the "My Account" section on the cancellation day. These documents will remain available to the Customer in the "My Account" section for one year.

Before submitting any order, the Customer is encouraged to carefully read these General Terms and Conditions of Sale (GTC), which, upon order confirmation, will be considered acknowledged and accepted.

4. Product Availability and Representation The Customer acknowledges that the stocks of products offered by the Seller through the website are limited. The Seller will take all reasonable measures to ensure that the products displayed on the Site are available for online purchase by the Customer. However, occasionally, availability issues may arise for certain products. In such cases, the Customer will be duly informed by email or telephone within 30 days from the order confirmation date.

In the event of such unavailability, the Customer will have the option to cancel the order for the single item or the entire order, and, consequently, will be entitled to a refund for the single item or the entire order.

Shipping costs will be refunded only if the entire order is canceled.

The Seller will process the refund using the same payment method used by the Customer for the purchase and will also issue the relevant cancellation document. If the Customer paid by cash on delivery, the refund will be made via bank transfer.

The Seller reserves the right to change or update the products offered on the website at any time, without prior notice.

Although the Seller constantly takes measures to ensure that the photographs displayed on the website provide the most accurate representation of the showcased products, some discrepancies may occur due to the technical characteristics and color resolution quality of the Customer’s device or screen. Consequently, the Seller provides no guarantees and assumes no responsibility regarding the absolute accuracy of the graphical representations of the products displayed on the website.

5. Price, Shipping Costs, and Payment Methods The prices of products available for sale are expressed in Euros (EUR) and include VAT.

The total amount, along with the shipping costs borne by the Customer, will be displayed in the Cart and in the order summary page, which can be viewed before order confirmation as per the procedure described above.

The Seller reserves the right to modify product prices at any time without prior notice. The prices charged to the Customer will be those published on the website at the time of order submission, except in cases of product unavailability.

Price changes on the website will not apply to orders already completed by clicking the "Complete Order" button.

Simply adding a product to the Cart does not guarantee that the product’s price will remain unchanged.

If, due to errors or other issues, the price displayed on the website is lower than the correct sale price of a product, the Customer will be contacted by Customer Service to confirm whether they still wish to purchase the product at the correct price. Otherwise, the order cannot be accepted.

Products remain the Seller’s property until full payment of the purchase price and any applicable fees by the Customer.

The Seller exclusively accepts payments via Credit Card, Bank Transfer, PayPal, Cash on Delivery, and Installment Payment via Scalapay. In case of payment by Credit Card, the purchase is completed only after verification of the Customer's credit card data. In the event of order non-acceptance, the Seller will promptly refund any amounts already paid by the Customer.

6. Accounting Documentation The Seller will issue accounting and fiscal documentation related to product purchases through this website based on the information provided by the Customer at the time of order submission or personal account registration.

If the Customer registers on behalf of a legal entity, the accounting and fiscal documentation will include the data provided at the time of registration. The Customer can modify account details at any time by accessing the "My Account" reserved area.

7. Delivery Methods

When completing an order, the Customer can choose between the following two delivery options:

1) In-store Pickup:

By selecting the "In-store Pickup" option, the Customer can collect the purchased product free of charge at our store located at Via Calzaiuoli, 103R, Florence. The Customer must pick up the order within 10 days from the moment the Seller confirms the availability of the merchandise in-store.

If the Customer is unable to collect the item in person, they may authorize another individual to do so in writing. The authorization must specify the name, surname, date, and place of birth of the authorized person, along with their identification document number. The authorized individual will be required to present this authorization and sign upon pickup.

2) Shipping and Home Delivery via Courier:

Delivery will be made to the ground floor of the address provided by the Customer. Any damages to the delivered items must be reported to Armando Poggi S.r.l. within 48 hours of receiving the goods. Damages must be documented with photos. Since the claim is subject to inspection, both the internal and external packaging must be retained for verification by the courier.

For home delivery via courier, shipping costs will be displayed in the shopping cart before order confirmation and on the order summary page.

Products will be shipped to the delivery address provided by the Customer when placing the order. The shipping and preparation costs include VAT. The Customer will be notified via email once the order has been dispatched.

In the event that the Customer is absent at the time of delivery, a delivery attempt notice will be left in their mailbox. The Customer may then arrange a second delivery attempt with the courier.

If the second delivery attempt is also unsuccessful, the package will be returned to the Seller. The Customer Service team will attempt to contact the Customer to arrange a new shipment. If there is no response within 30 days, the order will be refunded, excluding the shipping costs originally paid by the Customer. If the shipping was offered for free, the Seller reserves the right to recover those costs.

The Seller will make every effort to deliver the products as quickly as possible. The maximum delivery time is 30 business days from the date of the order, unless otherwise specified before final order confirmation. If there are delays, the Seller will inform the Customer of the revised delivery timeframe.

Once the order has been shipped, the Seller will send the Customer an email with the tracking number and a link to monitor the delivery status.

If there are any delivery problems or delays exceeding 10 business days from the estimated delivery date, the Customer must contact the Seller at shop@apoggi.com.

If an order contains multiple products that require separate shipments, the Customer will be notified via email. Each shipment is considered completed once the product has been delivered to the Customer by the courier, as verified via the tracking link.

Upon delivery, the Customer should inspect the package for any visible damages. If the package appears tampered with or damaged, it should be refused, and a note should be made on the delivery receipt. Any issues must be reported to shop@apoggi.com within 24 hours of delivery.

The package will be shipped via the courier selected by the Seller. The Customer will be notified via email with the tracking number and a link to monitor the shipment status.

The Customer may also check the shipping status on the courier’s website, which will be provided after order processing.



8. Delivery Restrictions

The Seller does not ship to PO Boxes and will not accept any order where it is not possible to identify the Customer, recipient, or delivery address.



9. Right of Withdrawal & Returns

The Customer has a maximum of 30 calendar days from the delivery date to withdraw from the contract, either fully or partially, in accordance with applicable laws. If the return is not made within this period, the withdrawal becomes ineffective.

To initiate a return, the Customer must contact us at shop@apoggi.com, specifying the reason (if desired) and the number of items being returned.

After submitting the Return Request Form, the Seller will provide instructions for shipping the item back.

The Customer must return the items within 30 days from the request date. The return shipping costs are the responsibility of the Customer unless otherwise stated in the “Shipping & Returns” section of the website.

Items must be sent to:
Armando Poggi S.r.l., Via Calzaiuoli 103R, Florence, Italy

The Seller will process the refund within 30 business days from receiving the returned goods, provided they are returned in original condition with packaging, labels, and warranty seals intact.

Refunds include:

The product price paid

The original shipping cost (if paid by the Customer)


Refunds do not include:

Cash-on-delivery fees

Gift wrapping and additional charges added by the Customer


Refunds will be issued through the same payment method used for the purchase. For cash-on-delivery purchases, the refund will be made via bank transfer.

If the returned item does not meet the return conditions (damaged, used, or missing packaging/accessories), no refund will be issued.

Any damaged items must be reported within 48 hours of receipt, along with photographic evidence. Since damage claims are subject to inspection, all original packaging must be retained.

If a return is made using a courier different from the one specified by the Seller, the Seller is not responsible for lost shipments, incorrect deliveries, or delays.

If the Customer requests the return of a rejected item, shipping costs will be their responsibility.


10. Defects & Warranty

At the time of delivery, the Customer must inspect the products to ensure they match the ordered items. Any discrepancies (damaged packaging, missing products, etc.) must be noted on the delivery receipt and signed.

If the received items do not match the order, the Customer must contact shop@apoggi.com immediately.

Customers are entitled to a legal warranty period of 2 years from the delivery date for any lack of conformity. The Seller must be notified within 2 months of discovering the issue.



11. Liability Limitations

The warranty does not cover:

Negligence, misuse, or improper handling

Normal wear and tear

Products modified or repaired by unauthorized persons


The Seller is not responsible for business losses, internet outages, or website downtime.



12. Changes to Terms & Conditions

Any updates to the Terms & Conditions will be published on the website and will apply to new orders from the publication date. Orders placed before the changes will follow the previous Terms & Conditions.


13. Privacy & Data Protection

The Seller will retain Customer data only for order processing and warranty purposes, in compliance with GDPR 679/2016.

The Seller may use Customer data for:

• Processing orders
• Sending promotional emails (if consented)

Customers can request data modification or deletion by contacting shop@apoggi.com.


14. Governing Law & Jurisdiction

These Terms & Conditions are governed by Italian law.

For consumer disputes, jurisdiction is determined by the Customer’s place of residence in Italy (Article 63, Consumer Code).

For business clients, the exclusive jurisdiction is the Court of Florence.


15. Intellectual Property Rights

All content on www.apoggi.com (images, text, logos, graphics, etc.) is protected by copyright and cannot be reproduced or used without prior written consent.



16. Contact Information

For any complaints, assistance, or inquiries, the Customer may contact the Customer Service team:
📧 Email: shop@apoggi.com
📞 Phone: +39 055 211719 (Monday to Friday, 09:00 – 18:00)
📍 Address: Armando Poggi, Via Calzaiuoli, 103/R – 50122 Florence, Italy